Legal
Last updated: June 2026
These Terms constitute a legally binding agreement between you (“Operator”) and Palladium Innovations (“Company”, “we”, “us”) governing your use of the Orbilex platform and all related services. By creating an account or deploying the software, you confirm that you have read, understood, and agree to these Terms.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.
Orbilex is a multi-tenant hosting management platform that enables operators to provision server accounts, manage client billing, and deliver a white-label client portal. The platform is provided as software you self-host (“Self-Hosted”) or as a cloud-managed service (“Cloud”), subject to your chosen plan.
We reserve the right to modify, suspend, or discontinue any part of the service with 30 days' notice, except where required by law or to address an emergency security issue.
Each deployment of Orbilex requires a valid license key issued by Palladium Innovations. License keys are ECDSA-signed and bound to your organisation. Transferring, reselling, or sublicensing keys to third parties is strictly prohibited.
You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at security@orbilex.app if you suspect unauthorised access.
Your use of Orbilex is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. The AUP sets out prohibited content categories (including malware, spam, and CSAM), prohibited activities, resource usage limits, DMCA takedown procedures, our enforcement approach, and the appeals process for suspended accounts. Violations may result in immediate suspension or termination.
Subscription fees are charged monthly or annually in advance, depending on your plan. All fees are non-refundable except where required by law or as set out in our refund policy.
If a payment fails, we will retry it on day 3, 5, and 7. After three failed attempts, your account will be suspended until the outstanding balance is cleared. You will receive email notifications at each stage.
We reserve the right to change pricing with 30 days' notice. Existing subscriptions will not be affected until their next renewal date.
The Orbilex platform, including its source code, design, and documentation, is the intellectual property of Palladium Innovations and is protected by applicable copyright and trade secret laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the platform during your subscription.
You retain all ownership rights in the data you store, process, or transmit through the platform. We claim no intellectual property rights over your content.
Each party agrees to keep the other's confidential information secret using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care. This obligation survives termination of these Terms for 3 years.
THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PALLADIUM INNOVATIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12-MONTH PERIOD PRECEDING THE CLAIM.
You may terminate your subscription at any time from your billing settings. Termination takes effect at the end of your current billing period. We may terminate your account immediately for breach of these Terms or for non-payment after the dunning period.
Upon termination, you will have 30 days to export your data before it is permanently deleted from our systems.
These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local consumer protection laws provide otherwise.
We may update these Terms from time to time. We will notify you by email and in-platform notice at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated Terms.
Neither party shall be liable for any failure or delay in performance under these Terms to the extent caused by circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, civil unrest, government action, internet or telecommunications outages, failure of upstream cloud infrastructure providers (including database, compute, or DNS providers), or power failures (“Force Majeure Event”).
The affected party must notify the other within 5 business days of the Force Majeure Event arising and must use reasonable efforts to resume performance. If a Force Majeure Event continues for more than 60 days, either party may terminate the agreement on written notice without liability.
You agree to indemnify, defend, and hold harmless Palladium Innovations and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:
We reserve the right to assume the exclusive defence of any matter subject to indemnification by you, in which case you agree to cooperate with us in asserting any available defences.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.
Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, and Security Policy, constitute the entire agreement between you and Palladium Innovations with respect to the Orbilex platform and supersede all prior agreements, representations, and understandings.
Waiver. No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. No single or partial exercise of any right shall prevent the further exercise of that right.
Assignment. You may not assign or transfer any rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided the assignee assumes all obligations herein. These Terms bind and inure to the benefit of each party's permitted successors and assigns.
Notices. All legal notices to Palladium Innovations must be sent to legal@orbilex.app. We will send notices to the email address registered on your account.