Terms of Service

These Terms constitute a legally binding agreement between you (“Operator”) and Palladium Innovations (“Company”, “we”, “us”) governing your use of the Orbilex platform and all related services. By creating an account or deploying the software, you confirm that you have read, understood, and agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Orbilex is a multi-tenant hosting management platform that enables operators to provision server accounts, manage client billing, and deliver a white-label client portal. The platform is provided as software you self-host (“Self-Hosted”) or as a cloud-managed service (“Cloud”), subject to your chosen plan.

We reserve the right to modify, suspend, or discontinue any part of the service with 30 days' notice, except where required by law or to address an emergency security issue.

Each deployment of Orbilex requires a valid license key issued by Palladium Innovations. License keys are ECDSA-signed and bound to your organisation. Transferring, reselling, or sublicensing keys to third parties is strictly prohibited.

You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at security@orbilex.io if you suspect unauthorised access.

You agree not to use Orbilex to:

• Host, distribute, or facilitate the distribution of illegal content
• Send unsolicited commercial email (spam)
• Conduct distributed denial-of-service attacks or other abusive network activity
• Circumvent, disable, or otherwise interfere with security features of the platform
• Reverse-engineer the proprietary components of Orbilex
• Resell access to the platform without an explicit reseller agreement

We may suspend accounts that violate this policy immediately and without prior notice if continued activity poses a risk to the platform or third parties.

Subscription fees are charged monthly or annually in advance, depending on your plan. All fees are non-refundable except where required by law or as set out in our refund policy.

If a payment fails, we will retry it on day 3, 5, and 7. After three failed attempts, your account will be suspended until the outstanding balance is cleared. You will receive email notifications at each stage.

We reserve the right to change pricing with 30 days' notice. Existing subscriptions will not be affected until their next renewal date.

The Orbilex platform, including its source code, design, and documentation, is the intellectual property of Palladium Innovations and is protected by applicable copyright and trade secret laws. These Terms grant you a limited, non-exclusive, non-transferable licence to use the platform during your subscription.

You retain all ownership rights in the data you store, process, or transmit through the platform. We claim no intellectual property rights over your content.

Each party agrees to keep the other's confidential information secret using at least the same degree of care it uses to protect its own confidential information, and no less than reasonable care. This obligation survives termination of these Terms for 3 years.

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AT ALL TIMES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PALLADIUM INNOVATIONS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12-MONTH PERIOD PRECEDING THE CLAIM.

You may terminate your subscription at any time from your billing settings. Termination takes effect at the end of your current billing period. We may terminate your account immediately for breach of these Terms or for non-payment after the dunning period.

Upon termination, you will have 30 days to export your data before it is permanently deleted from our systems.

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory local consumer protection laws provide otherwise.

We may update these Terms from time to time. We will notify you by email and in-platform notice at least 14 days before material changes take effect. Continued use after that date constitutes acceptance of the updated Terms.